Monitoring and alerting
Infrastructure, integrations, and sync health watched continuously, with alerts reaching us first.
Managed IT and application support for the systems you rely on
A token expires on a Friday evening, or a sync stops at 2am and nobody notices until Tuesday. We act as your outsourced application support team for the systems we build and the ones you already run, with monitoring that catches these problems before they affect your operation.
System health
The problem
When support stops after the build
Most projects end at go-live. The build team moves on, documentation ages, and the first time anything breaks, you are explaining your own system to someone who has never seen it. Meanwhile the problems that actually occur are rarely dramatic code failures. They are an expired token, a vendor changing a field without notice, a sync that stopped quietly three days ago.
Internal IT teams are usually stretched across hardware, accounts, networks, and people. Application-level problems, the ones where you have to understand the data flow to know what went wrong, sit at the bottom of the list until they become urgent.
And when the cause sits with a third party, someone has to prove it and chase them. That work is unglamorous, takes persistence, and rarely belongs to anyone in particular.
How it works
Support that starts before something breaks
01
Take it on properly
We document what we are supporting, agree severity levels and escalation paths, and set up monitoring before day one of cover, not after the first incident.
02
Watch continuously
Infrastructure, integrations, and data flows are monitored around the clock. Failures, expiring credentials, and unusual patterns raise alerts to us, not to you.
03
Respond and resolve
Incidents are triaged by severity and worked during support hours, with after-hours cover available for the windows that matter to your business.
04
Chase the third parties
When the cause is a vendor, a platform, or an API, we investigate it, evidence it, and chase it on your behalf instead of handing you a diagnosis.
05
Improve, not just maintain
Recurring issues get fixed at the root. Patches, upgrades, and capacity are handled before they become incidents.
What's included
Full cover for the systems you run
Incident management
Ticketed support with severity triage, agreed response targets, and a clear escalation path.
Root cause investigation
Problems traced properly instead of restarted and hoped about, with the findings written down.
Vendor and third-party coordination
We deal with the platform, the API provider, or the software vendor, and keep pressure on until it is resolved.
Patching and upgrades
Security patches, certificate renewals, and platform upgrades applied on a schedule, not in a panic.
Backups and recovery
Backups run and, more importantly, restores tested, so recovery is a known quantity.
Performance and capacity
Usage tracked and capacity managed ahead of growth, not after something slows down.
After-hours and campaign cover
Planned standby for launches, campaigns, and high-risk windows, plus emergency response for critical incidents.
Access and audit control
Least-privilege access, credentials rotated without downtime, actions logged, and a clear record of who can reach what.
What we support
Whatever your operation actually runs on
01
Systems we built
Integrations, middleware, custom platforms, and internal applications, supported by the people who wrote them.
02
Systems you already run
ERP, WMS, POS, e-commerce platforms, and finance systems, supported at the application level.
03
Cloud infrastructure
AWS and other cloud environments, provisioning, security, cost, and capacity.
04
Integrations and APIs
Connections between your systems and third parties, the layer most likely to break quietly.
05
End-user and workplace IT
Where you need it, day-to-day support for the teams and devices that keep the operation moving.
Where it helps
When in-house support is not enough
No internal IT function
Operations running real systems without a technical team to look after them.
A stretched internal team
In-house IT covering hardware and accounts, with no capacity for application-level problems.
After a build goes live
Continuity from the team that built the system, instead of a handover into a gap.
Multi-vendor environments
Several suppliers, each pointing at the others, and nobody owning the outcome.
Retail and campaign-driven operations
Businesses where an hour of downtime during a launch window costs real money.
AI systems in production
Chatbots, voice agents, and automations need the same monitoring as any other system. We support the AI we build alongside the systems it runs on.
Real-world example
When the sync stops and nobody notices
A retail operation running several connected systems, supported informally by whoever built each piece.
Before
- Failures were discovered when a number looked wrong, often days later.
- Each vendor blamed another, and chasing them fell to the operations team.
- Nobody owned patching, certificate renewals, or backup testing.
After
- Monitoring raises failures to the support team before the business notices.
- One team owns the outcome and deals with third parties directly.
- Patching, renewals, and restore tests run on a schedule with evidence kept.
What to expect
Problems caught before you notice them
24/7
Monitoring and alerting
1
Team owning the outcome
1
Place to raise any issue
0
Vendor chasing left to your team
FAQ
Questions, answered
What teams ask us most about managed support.
No. We support systems you already run, at the application level, as well as anything we have built for you.
Keep exploring
Related solutions
Let's build
Build the system underneath it all
Book a consultation. We'll map the systems you run today, show you where the data breaks, and set out what connecting them properly looks like.
connect@codexgate.comMalaysia · Hong Kong · Singapore