Privacy policy

Who we are

CodeX Gate builds AI automation and custom software for businesses across Malaysia and Hong Kong. This policy covers our website and the enquiries you send through it.

Information we collect

When you contact us, we collect the details you choose to provide, such as your name, email address, company, and the content of your message.

Like most websites, we also collect limited technical information automatically, such as your browser type, device, and how you move through the site. This helps us understand what is useful and keep the site running well.

How we use your information

We use the details you send to respond to your enquiry, to scope and discuss potential work, and to stay in touch about the project you raised.

We use technical information to maintain and improve the website. We do not use your enquiry details for unrelated marketing without your consent.

Sharing your information

We do not sell your personal information. We may share it with trusted service providers who help us operate the website and communicate with you, and only to the extent they need it to do that work.

We may also disclose information where required by law, or to protect our rights, users, or the public.

Data retention

We keep enquiry information for as long as needed to respond to you and to maintain a record of our discussions, after which we delete or anonymise it.

Security

We take reasonable technical and organisational measures to protect the information you share, including access controls and encryption in transit. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Bot protection

To keep our forms and chat assistant free from spam and automated abuse, we use Cloudflare Turnstile. It runs a lightweight check in your browser and, in most cases, confirms you are a real person without asking you to do anything. This check is provided by Cloudflare and is covered by Cloudflare's Turnstile Privacy Addendum, available at https://www.cloudflare.com/application-services/terms/turnstile-privacy-addendum/.

Your rights

You can ask us to access, correct, or delete the personal information we hold about you, or to stop using it, subject to the laws that apply where you are based. To make a request, contact us using the details below.

Cookies

We use a small number of cookies and similar technologies to keep the site working and to understand how it is used. You can control cookies through your browser settings.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the date at the top of this page.

Contact us

If you have any questions about this policy or your information, email us at connect@codexgate.com.