E-commerce chatbot
Answers product, sizing, stock, and order questions instantly on your website and messaging apps, in two languages.
Retail automation that holds up during the rush
Retail lives and dies by response speed, and the busiest days are when teams are most stretched. We automate enquiries, orders, and stock so a sale surge becomes a good day instead of a scramble.
The problem
When the sale hits and volume triples
Festive and campaign sales can double or triple orders overnight. The enquiries pile up, replies slow down, and a slow reply is a lost sale when shoppers have ten other tabs open.
Stock gets confusing fast when you sell across a website, physical stores, and several marketplaces. Overselling an item you no longer have turns a happy customer into a refund and a bad review.
Order chasing eats the day: where is my parcel, can I change my address, has it shipped. Each message is simple, but at sale volume they bury the team and push the real selling aside.
How AI helps
From sale-day chaos to a system that scales
We start with the enquiries and orders that flood in first, then connect stock across every channel.
01
Map the buying journey
We look at what shoppers ask, how orders flow, and where your team loses time during a normal day and a peak one.
02
Automate enquiries
A chatbot handles product questions, sizing, stock, and order status on your site and messaging channels, instantly.
03
Connect stock and orders
Inventory syncs across your website, stores, and marketplaces so overselling stops and tracking answers itself.
04
Scale for the surge
The system absorbs sale-day volume without extra headcount, so triple the orders does not mean triple the chaos.
What we build
What handles the rush
Built for the people running the store and the inbox, not just the IT team.
Order tracking automation
Where is my order, has it shipped, can I change my address: handled automatically so the team stops repeating itself.
Inventory sync
Stock stays consistent across your website, physical stores, and marketplaces so you stop overselling.
Retail sales assistant
Suggests upsells and bundles at the right moment to lift average order value without a hard sell.
Multi-channel selling
One consistent experience whether the customer is on your site, a marketplace, or in the shop.
Surge-ready scaling
Handles double or triple the volume on sale days without slower replies or extra hires.
Where it helps
Where retail teams stop scrambling
Mega-sale events
Keep replies fast and orders accurate when volume spikes overnight, instead of drowning in messages.
Multi-marketplace sellers
Sync stock and answers across every platform so each channel is not its own headache.
Customer enquiries
Handle product and order questions instantly so the team can focus on selling, not repeating answers.
Average order value
Lift baskets with timely upsells and bundles that feel helpful rather than pushy.
Real-world example
A store facing a mega-sale
An online retailer selling across its site and three marketplaces, bracing for a festive sale that triples orders.
Before
- Enquiries piled up faster than the team could reply, and slow answers cost sales.
- Stock fell out of sync across channels, leading to overselling and refunds.
- Order-status questions buried the team on the busiest days of the year.
After
- A chatbot answers product and order questions instantly, day and night.
- Inventory stays synced across every channel, so overselling stops.
- The team handles a tripled order day without adding a single hire.
What to expect
Sale days, under control
0%
Of enquiries answered automatically
0x
Sale-day volume handled, no new hires
0/7
Instant answers and order updates
0%
Higher average order value
FAQ
Questions, answered
What teams ask us most about retail.
Yes. That is what it is built for. Whether volume doubles or triples overnight, replies stay instant without you adding temporary staff.
Keep exploring
Related solutions
Let's build
Build AI systems that work the way you do
Book a consultation. We'll map your workflows, pinpoint the highest-ROI automations, and show you exactly what going live looks like.
connect@codexgate.comMalaysia · Hong Kong