Patient-facing chatbot
Answers questions about hours, pricing, preparation, and accepted panels on your site and messaging apps, in two languages.
Healthcare automation that frees your front desk
Clinics and hospitals run on appointments and answers, and the front desk handles most of both. We automate the repetitive contact so your team spends more time on patients and less on the phone.
The problem
The front desk never stops ringing
The same questions come in all day: opening hours, prices, what to bring, whether a panel or insurance is accepted. Each one is quick, but together they bury your staff and keep the phone lines busy.
Scheduling by hand leads to double-bookings and gaps, and paper-based steps slow everything down. Patients wait longer than they should for simple answers.
No-shows and missed follow-ups quietly cost the practice. A patient who forgets an appointment is a slot lost and a treatment delayed, and chasing them by hand rarely happens.
How AI helps
From phone queue to automated answers
We start with the questions and bookings that take the most time, then connect the rest of the practice.
01
Map patient contact
We look at what patients ask, how they book, and where the front desk loses time to repetitive calls and manual scheduling.
02
Answer the routine
A bilingual chatbot handles common questions on your website and messaging channels, day and night, in the patient's language.
03
Automate scheduling
Booking, rescheduling, and reminders run on their own, with no-show follow-ups sent by SMS and WhatsApp.
04
Keep it private
Patient information stays protected with role-based access and handling that follows local data protection rules.
What we build
What runs the clinic day
Built for the front desk and care teams who deal with patients every day.
Appointment automation
Patients book and reschedule themselves, with double-bookings prevented and gaps filled automatically.
Reminders that cut no-shows
Appointment reminders go out by SMS and WhatsApp so fewer slots are wasted and follow-ups actually happen.
Patient support AI
Routine enquiries are handled instantly, and anything clinical or sensitive is routed to the right person.
Internal process automation
Replace paper-based steps with digital workflows that move patient information between teams without re-entry.
Privacy and access control
Patient data stays visible only to authorised staff, with handling aligned to local data protection rules.
Where it helps
Where clinics feel it first
Busy front desks
Take the repetitive calls off your staff so they can focus on the patients in front of them.
Multi-branch groups
Run consistent booking and answers across every location instead of each branch doing its own thing.
Appointment-heavy clinics
Cut no-shows with automatic reminders and easy rescheduling, so the calendar stays full.
After-hours enquiries
Answer patient questions and take bookings overnight, when nobody is at the desk.
Real-world example
A clinic with three branches
A multi-branch clinic where the front desk fielded the same calls all day and no-shows ate into the schedule.
Before
- Staff spent most of the day answering hours, pricing, and panel questions by phone.
- Scheduling by hand led to double-bookings and empty slots.
- No-shows went unchased, and follow-ups slipped through the cracks.
After
- A bilingual chatbot answers common questions and books appointments around the clock.
- Reminders by SMS and WhatsApp cut no-shows and keep the calendar full.
- The front desk spends its time on patients, not the phone.
What to expect
Quieter phones, fuller calendars
0%
Fewer repetitive front-desk calls
0%
Reduction in no-shows
0/7
Booking and answers, any hour
0x
More time for patient care
FAQ
Questions, answered
What teams ask us most about healthcare.
No. It takes the repetitive calls and bookings off their plate so they can give patients more attention. People keep the care; the system handles the routine.
Keep exploring
Related solutions
Let's build
Build AI systems that work the way you do
Book a consultation. We'll map your workflows, pinpoint the highest-ROI automations, and show you exactly what going live looks like.
connect@codexgate.comMalaysia · Hong Kong