Requests and issue reports
Residents report problems on WhatsApp. It asks what and where, collects photos and voice notes, and keeps them updated.
AI property management that keeps every unit running
Tenants message about leaks, rent, and access cards, owners need to approve costs, and contractors need chasing. An AI property manager handles it all on WhatsApp, and your team steps in when a decision needs a person.
Property manager
The problem
Every small request becomes a chain of messages
A tenant reports a leaking pipe. Someone has to find out where, get a contractor's price, check who pays, get the owner's approval, and agree a time. One repair can take a dozen messages across four people.
Across hundreds of units, the office spends its day relaying messages. Payment slips sit unchecked, follow-ups slip, and when someone is on leave, nobody knows where their jobs stand.
AI does the relaying. It talks to tenants, owners, and contractors on WhatsApp, records every price and decision, and keeps each job moving until it is done, while your team makes the calls that need a person.
How it works
From scattered chats to one managed system
We start with one building and the requests it gets most, then extend it across your portfolio.
01
Load your buildings
We bring in your units, owners, tenants, and tenancy agreements, along with each building's rules, such as contractor hours and how access works.
02
Connect WhatsApp
Tenants, owners, and contractors keep using WhatsApp as they do today. Nobody needs a new app or a login.
03
Agree who decides what
We set which costs the owner approves, which contractors you use, and which matters always go to your team first.
04
Pilot, then roll out
We start with one building, review every case, and tune it until it handles requests the way your best property manager would, then extend it.
What's included
Everything a property manager handles each day
Built around your buildings, your rules, and the way your office already works.
Repairs and contractors
Gathers contractor prices and available times, books the visit, and closes the job once the tenant confirms the fix.
Owner approvals
Shows the owner what happened, each quote, and who pays, then acts on their decision, all on WhatsApp.
Rent, fees, and payments
Checks payment slips against your records, sends reminders before rent or fees fall due, and applies your late-fee rules.
Tenancy agreements
Reads signed agreements in English, Malay, or Chinese, and answers notice, deposit, and repair questions from them.
Dashboard and response targets
Every case in one place with its priority and response target, plus an audit trail, reports, and announcements.
Also available
More it can take on
Once requests are running smoothly, the same system can take on more of the building's routine work.
01
Building handover reviews
Reads past incident logs, work orders, and compliance notes, then produces a handover report with open items and risks.
02
SOPs and inspection checklists
Routine checks are scheduled, completed on a phone with photos, and recorded against the building.
03
Visitor and access requests
Guests are registered and access cards requested over WhatsApp, with every entry logged for security.
04
Compliance reminders
Due dates for lift, fire, and other statutory checks are tracked, with reminders well before they lapse.
Where it helps
Built for anyone managing rental property
It suits any team handling a steady flow of requests across many units and owners.
Property management companies
Look after more units with the same team, with every owner, tenant, and contractor conversation handled and on record.
Building management and residents' committees
Handle defect reports, access cards, fees, and announcements for condominiums, gated communities, and residents' associations.
Landlords with several units
Keep rent, repairs, and renewals on track across your units without answering every message yourself.
Serviced residences and co-living
Reply to residents at any hour and turn their requests into scheduled work without a night shift.
Real-world example
A management office with 600 units
A property management company running several condominium blocks, with a small team answering everyone from their own phones.
Before
- Each repair meant a dozen messages between tenant, owner, and contractor.
- Payment slips arrived in chats and were matched to records by hand.
- When someone was on leave, nobody could see where their jobs stood.
After
- Each request is handled from quotes to owner approval to a booked visit.
- Payment slips are checked as they arrive, and tenants get an answer straight away.
- Every case sits in one dashboard, so anyone on the team can pick it up.
What to expect
Less relaying, faster repairs
80%
Of routine requests handled end to end
24/7
Replies to tenants and owners
50%
Faster from report to repair
30 to 60
Days to measurable results
FAQ
Questions, answered
What teams ask us most about AI property management.
No. Tenants, owners, and contractors use WhatsApp as they already do. Only your management team uses the dashboard.
Keep exploring
Related solutions
Let's build
Build AI systems that work the way you do
Book a consultation. We'll look at how your team works, show you where AI or custom software will pay off first, and walk you through what going live looks like.
connect@codexgate.comMalaysia · Hong Kong · Singapore